Privacy Policy

Brother Joe's Coffee ("Brother Joe's," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to our in-store services, our website at www.brjoes.com, our online ordering, and our loyalty/rewards program (together, our "Services").

By using our Services, you agree to the practices described in this policy.

1. Information we collect

Information you give us directly. Depending on how you interact with us, this may include:

Name, email address, phone number, and mailing address
Order details and preferences (e.g., favorite drinks, dietary notes)
Loyalty or rewards account information
Payment information you provide at checkout (see Section 5)
Messages you send us, feedback, survey responses, and contest or event entries

Information we collect automatically. When you visit our website or use online ordering, we may automatically collect:

Device and browser type, operating system, and IP address
Pages viewed, links clicked, and time spent on our site
Approximate location derived from your IP address
Information collected through cookies and similar technologies (see Section 4)

Information from third parties. We may receive information from payment processors, our point-of-sale provider, delivery partners, and social media platforms when you interact with us through those services.

2. How we use your information

We use the information we collect to:

Prepare and fulfill your orders
Operate our loyalty and rewards program
Process payments and prevent fraud
Respond to your questions, requests, and feedback
Send you receipts, order updates, and account notices
Send marketing and promotional messages, where permitted (you can opt out anytime)
Improve our menu, website, and overall customer experience
Maintain the safety and security of our Services
Comply with legal obligations and enforce our terms

3. How we share your information

We do not sell your personal information for money. We may share it in these limited situations:

Service providers. Companies that help us operate, such as our payment processor, point-of-sale and online-ordering platform, email and marketing tools, delivery partners, and analytics providers. They may use your information only to perform services for us.
Legal reasons. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Brother Joe's, our customers, or others.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
With your consent. In any other case where you direct us to share it.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features. If we use analytics or advertising cookies, we will identify them and honor applicable opt-out signals, including Global Privacy Control (GPC) where required.

5. Payment processing

Payments are processed by our third-party payment provider, Square. We do not store full payment card numbers on our own systems. Your payment information is handled according to that provider's privacy policy and applicable payment-card security standards.

6. Marketing communications

If you sign up for our emails, texts, or rewards program, we may send you promotions, news, and offers. You can opt out at any time by clicking "unsubscribe" in an email, replying STOP to a text, or contacting us using the details below. We will still send you non-promotional messages related to your orders or account.

7. Data retention

We keep your information only as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Your privacy rights and choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Opt out of the “sale” or “sharing” of personal information for targeted advertising

To exercise any of these rights, contact us using the information in Section 12. We will verify your request and respond as required by applicable law. We will not discriminate against you for exercising your rights.

9. Children's privacy

Our Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to other sites, such as social media or delivery platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Brother Joe's Coffee
5900 W. Belmont Ave.
Chicago, Illinois 60646
Email: brotherjoescoffee@gmail.com
Phone: (773) 282-8844

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of our Services after changes take effect means you accept the updated policy.